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Q:
My computer crashed and
I lost the software I had ordered and downloaded from you. How can
I get it back?
A:
RI Soft System's policy is that upon verification of your original
order we will replace the lost downloadable screensaver(s) within 90 days of the original date of purchase. Please provide
your order confirmation number, order date and your contact information and we will be happy to try to assist you in recovering
your screensaver(s).
For additional support, contact our Order Help Department
and indicate your name, email address, the product name, order number, and order
date. Make sure to include a short explanation of your particular
situation so that we know how to properly assist you.
Q:
How do I uninstall (remove) a screensaver from my computer?
A:
The preferred method of removing one of RI Soft Systems' screensavers is to run the "uninstall" file generated during the original installation. To locate this file, navigate to the Windows>Start>Programs>Product Group (Name of Screensaver) directory where it is plainly marked "Uninstall". Double click the file and the screensaver will be removed from your computer.
To manually uninstall (remove) one of our programs from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on Add/Remove.
Q:
Why do I see only a black screen when the screensaver is on? I am also having problems with the sound on the screensaver.
A:
You may need to install the latest version of the Macromedia Flash Player. If you do not have a current version of the Flash player installed, click on the link below to go to the Macromedia website where you can download it.
 http://www.macromedia.com/software/flash/
Or, you may need to adjust the Power Management settings on your computer. When Power Managment detects that you are not using the computer, it can turn your monitor and/or hard drive off to save power. You can adjust these settings by:
1. Click on Start, Settings, Control Panel.
2. Open the "Display" item and click on the "Screen Saver" tab.
3. Power/energy settings are near the bottom of the screensaver properties display box. The text in this area varies across different versions of Windows. Click on the "Power" button in this area to access these settings.
4. In the Power Management settings, set the Monitor and Hard Disk shut-off time to "Never".
Please note that this option will increase the power usage of your computer.
Q:
Why are some of the images corrupt or not viewable?
A:
There are two likely causes. The most likely reason for this is a corrupted download. We recommend that you uninstall the software (see instructions above), then download and re-install the software. Another reason may be that your computer is set for 256-color mode. In this mode, an image may change to very strange colors as a new image enters the screen. To fix this problem, go into your Display settings in the Control Panel. Click on the Settings tab and Change the colors to High Color (16-bit) or higher. You may need to restart your computer for the new settings to be applied.
Q:
Why are some transitions jerky or slow?
A:
If some of the transitions appear jerky or slow, the most likely cause is your computer system's hardware. Transitions can require significant processing power and memory. Some video cards may not be able to run the transitions as quickly and smoothly as possible. Upgrading to a newer version of Windows may correct this problem.
Q:
How do I make a back up copy of the screensaver that I have downloaded?
A:
This downloaded application has a built in "Make Floppies" utility that can be located in your Windows>Start>Programs>(screensaver name)screensaver group. If you ordered the software to be delivered by mail that version does not have a "Make Floppy" utility.
Q:
How do I resize the screensaver to full so it fits the entire screen?
A:
Unfortunately, a few of our older screensavers does not have an option to fit all possible screen resolutions. During the creation phase of those screensavers, the size was determined based on the monitor size used by most computer owners. For larger screens, a black frame is created to fill the rest of the screen.
Most of our newer releases will automatically fit the full screen however, the screensaver size can be changed in the options menu in settings or the about menu in the file. We do not recommend changing the default settings as this may cause the screensaver images to distort or become "fuzzy".
Q:
Why is the sound muffled on the screensaver?
A:
Try updating you're your system's audio drivers. You may also need to upgrade to the latest version of Flash.
Use this link to access the Flash:
http://www.macromedia.com/software/flash/about/
Q:
How can I mute the sound?
A:
Sound or music can be muted by completing the following steps:
Click on the "Start" button, then click on the "Control Panel" icon. (The Control Panel Window will open.) Double-click on "Display" (The Display Properties Window will open.) then click on the "Screensaver" tab. Select the screen saver you wish to have muted. Once selected, click on the "Settings" button and uncheck the sound button.
Click the "OK" button to close the Display Properties Window.
Q:
Once my screen saver is installed, how do I find it?
A:
The screensaver, once downloaded, can be found by navigating the following: control panel/display/screensaver tab. Click on the drop down box and the screensaver will appear in this location alphabetically.
Q:
How long will my download link for the full version be active?
A:
The link provided for the full version of the screensaver will be active for a period of 24 hours. We recommend that you attempt to download your purchase during that time.
Q:
Can I order a screensaver on a CD-ROM or floppy diskette?
A:
Because the 3.5" Floppy format's availability has declined, we offer all of our Physical Shipments on
CD-Rom only.
Q:
I just placed an order
online but I'm having trouble downloading the software. How can
I get the file?
A:
Contact our Order Help Department
and indicate your name, the product name, order number, and order
date. Make sure to include a short explanation of your particular
situation so that we know how to properly assist you.
Q:
I just bought the full version of one of your software products
but it seems that I still have the trial version. Why?
A: There are 3 discreet
steps that must be followed when ordering software online. First,
you place the order online with us. At that point you are given
a link to download the software. The link is also listed again in
the confirmation email you receive, incase you don't notice it in
your browser. The second step is to download the file from that
link to bring the new software down to your computer. Make sure
to remember where you put the downloaded file on your system. The
final step is to go and run that downloaded file to install it onto
your system by double-clicking on the file. The two most common
causes of this problem are that either the updated "full version"
was not downloaded, or it was downloaded but not installed.
Q:
I downloaded a file with a .zip extension. What do I do with
it now?
A: A large percentage
of downloadable files on the internet are compressed archives called
"Zip Files", so it's worth the investment to get familiar with dealing
with Zips. We recommend that you download WinZip
and use it to unzip the file. WinZIP is VERY easy to use - we promise!
Q:
I can't
UNZIP your file(s).
A: Make
sure you're using an up to date version of WinZip.
For WinXP users, if you cannot open the Zip Files as a compressed folder (which is the
WinXP default), the file may be corrupt. We recommend redownloading the file and trying again.
Q:
What
is shareware?
A: Shareware
distribution gives users a chance to try software before buying
it. If you try a Shareware program and continue using it, you are
expected to register. Individual programs differ on details - some
request registration while others require it, some specify a maximum
trial period. With registration, you get anything from the simple
right to continue using the software to an updated program with
printed manual.
Q: How do I order
your products?
A: You can order on-line by going to our Order Page on our Web site and submitting your order. You can submit payment using a valid card baring the Visa, Mastercard, American Express, or Discover logo only.
Shipping and Handling for all products is $5.00, outside the U.S. and Canada
the shipping and handling charge is $10.00. Please be sure to include the
exact name of the product you are ordering.
Some products have email delivery as an option, so there is no
shipping & handling charge. This allows you to place your order
via phone, fax or regular mail and receive your product order to
your email account. This is available is you don't feel comfortable
with ordering online.
We ONLY accept Credit Card payments. No Checks, Money Orders, or COD's.
Q: How can I create
my own screen saver?
A: If you're looking
for a way that's easy, quick, and inexpensive, check out the Image
Carousel 2 screensaver toolkit.
The final option is to contract R.I. Soft Systems to create a custom
screen saver for you. Our past clients include Fosters Beer, Wal*Mart,
Bacardi, Panasonic, Sparkle Paper Towels, and dozens more - click
here for details.
Q: I'm not hearing
any sound with the Liverdance Screen Saver.
A: Click here
to download a patch for the screen saver (101KB file): wavex10a.exe
Q: Does the Macaroni
Theme Pack have a screen saver included with it?
A: No. The Macaroni Theme
Pack contains sounds, wallpaper, animated cursors and a Win95 Theme
File. If you want a screen saver to go with the Theme Pack, you
must use the free version of Hey, Macaroni! or purchase the longer
version of Hey, Macaroni! or the Macaroni Bundle.
Q: How do I get
sound with the Hey, Macaroni! Screen Saver?
A: You need external
speakers and a sound card.
Q: I have a Sound
Blaster 16 and I don't get the music with the Hey, Macaroni! Screen
Saver.
A: You might need to
investigate your Sound Blaster 16 settings (through the soundblaster
configuration software). Not all machines can handle 16 bit sounds,
so you might need to set your 16 bit DMA setting to the "Use 8 bit
DMA setting" option, to force all sounds to play in 8 bit.
Q: I want to reset the
Score on Golf, but don't know how.
A:
The Scoring can be reset by deleting the golf.ini file from the RISSCards
folder (C:\RISSCARDS).
Q: My PC is setup for Dual Screen.
Will the screen savers display on it?
A:
Unfortunately, we do not have any screensavers that are optimized for dual screen
environments. As a result, your second screen may appear blank or simply not display
the screensaver.
Q: What are the system requirements for your
screensavers?
A:
The system requirements may vary. The majority of our screensavers will run on
800Mhz processor with 128MB Ram. Some of our older screensavers will run on less.
Please note the Operating System listed to the right of the product you are viewing.
Q: Can I buy a CD with
the music from your screensaver on it?
A:
Unfortunately, we do not sell any of the music from our screensavers seperately.
Because we purchase our media in bundles, it is often difficult to trace the exact origins
of the music featured in most of our screensavers. Because of this, we are unable to provide
you with the name and/or composer of the music in question.
Q: Does the Hey,
Macaroni! Screen Saver support SPEAKER.DRV?
A: No. Because it is
driven by the computer's processor, SPEAKER.DRV is a "synchronous"
sound device, which means the computer can do only one thing at
a time - play music, or animate the graphics - not both. A sound
card, on the other hand, allows the computer to download the sound
file to the card's own processor so that the sound is played simultaneous
to the computer animating the graphics. Because "Hey, Macaroni!"
requires the graphics to animate in sync with the music, a sound
card is required.
Q: What are the
words to the Hey, Macaroni! Screen Saver?
A: My name is Mary-Anna,
I'm an elbow macaroni
People say I'm better than a bowl of fried bologna
They all want me, I'm so tasty
So they boil, strain and eat me.
Chorus: Rigatoni, Fettuccine, Ziti or Spaghetti,
Ravioli, Manicotti, Shells or Tortellini,
Macaroni is the best when it's cooked aldente'.
Hey, Macaroni!
Some people like to eat me with chicken parmagiana
Others think I look just like a ripe, yellow banana.
There are so many, ways to serve me
You'll even like me when I'm cheesy.
Repeat Chorus
Lyrics to the Hey, Macaroni! Screen Saver are copyrighted by W3i.
Q: I copied the
files out of the macaroni directory to install it on another computer,
but I can't get it to work.
A: The files you just
copied out of the C:\MACARONI directory are just the support files
for the screen saver (e.g. the documentation, an uninstall program).
The actual screen saver is located in the Windows directory. So
you will need to either copy the MACARONI.SCR file from the Windows
directory on the other computer, or (preferably) take the original
MACARONI.ZIP file to the new computer.
Q: I copied the
files out of the teethson directory to install it on another computer,
but I can't get it to work.
A: The files you just
copied out of the C:\TEETHSON directory are just the support files
for the screen saver (e.g. the documentation, an uninstall program).
The actual screen saver is located in the Windows directory. So
you will need to either copy the TEETHSON.SCR file from the Windows
directory on the other computer, or (preferably) take the original
TEETHSON.ZIP file to the new computer.
Q: I don't know
my password for my screen saver. How do I find out what it is?
A: You can't find out.
But you can reset it back to something new. You can download the
file called PWZAP.ZIP.
Running this file will reset your screen saver password. This file
can be used for Windows 3.1 or Windows 95.
Q: Your screen saver
came set with a password. How do I find out what it is?
A: Actually, no it didn't.
While each screen saver can opt to use or not use password protection
(usually specified through the screen saver's settings options),
all screen savers use the same system-wide password. There was probably
already a password set from some time long past, but none of the
screen savers were using the password option until the new screen
saver was installed and the password option was turned on. See the
previous note about using PWZAP.ZIP
to reset a forgotten password.
Q: I have the Jixxa
Sampler and I cannot use the free puzzles from your Web site.
A: The free puzzles will
only work with the registered version of Jixxa. The registered version
can be ordered on-line by going to our order page.
Q: In Jixxa, if
I put a puzzle piece in the wrong place, it is sometimes accepted
and cannot be removed. How do I remove the puzzle piece?
A: What you are talking
about is an option called "Lock non-matching Pieces". That's a difficulty
option. It can be turned off if you don't want it to do that. Otherwise,
you would hold down the CONTROL key and press the RIGHT mouse button
to unlock a piece. Selecting the "Help..." menu option, then the
"Quick Reference" option will provide a list of key sequences for
unlocking, rotating, etc.
Q: I have the Jixxa
CD-ROM and I only have one puzzle, where are the others?
A: They are on the Jixxa
CD-ROM. Go into Jixxa. From the box "SELECT PUZZLE", change "DRIVES"
to your CD-ROM (usually D or E), you will see four "FOLDERS" - Tiny,
Small, Medium & Large. Just double click on one of the folders
to see the puzzles in that particular piece size.
Q: How do I access
icons in Windows 95 with the RISS IconPak?
A: The "Icon Selector
Utility" does not work with Windows 95, but the icons themselves
do. To access the 2,001 icons in Windows 95, you will need to do
the following:
1) The Icons are stored in .DLLs. Some Windows 95 configurations
hide the .DLL files from the user, so first we need to make sure
that Windows 95 will show them to us.
Double click on "My Computer". Click on the "View..." menu option.
Select the "Options..." menu item. Click the "View" tab. Click the
"Show All" option. Click the "OK" button. Close the "My Computer
Window."
2) To use an icon, simply RIGHT click on a shortcut's icon. That
will pop up a context sensitive menu. Select "Properties..." Click
on the "Shortcut" tab. Click on the "Change Icon..." button in the
lower right corner of the dialog box. You'll see the currently used
icon. Click the "Browse..." button to navigate the hard drive directory
structure to find the icons you want to use. In this case they should
be in the C:\RISSICON directory. Now you can pick any of the icons
you see, and close all the dialogs by clicking "OK" through each
one. The icon will then change to the one you selected.
Q: I'm trying to uninstall
your product, but I keep getting an "Install.log" error message.
A: If you receive an error indicating
the uninstall program could not find the "install.log" file, that file may have
become corrupt on your hard drive when the program was installed. To fix this,
first reinstall the screensaver. This will overwrite all the files in the
installation and recreate the install.log file. After reinstalling the
screensaver run the uninstall program again. This should remove the program successfully.
Q: How do I uninstall
the shareware version of the Duke Nukem 3D Screen Saver & Entertainment
Pack?
A: Go through the following
steps:
Unless you changed the directory during setup, the main directory
is C:\DKSWSSEP. Remove this directory and everything under it.
The screen saver, register file and 8 wallpaper images are installed
to the windows directory. The files are: DUKESW.SCR, DSSEPREG.WRI,
D3DWP??.BMP (?? = 01 through 08)
You will need to remove those files.
Make sure you unselect the Duke Nukem screen saver in the control
panel or else Windows will continue to try to run it and give an
error message.
If you didn't find your answer above, click here
to contact our Technical Support Staff. This is the most efficient
way to have your specific problem addressed.
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